IO App

To understand potential IO App users, we built two possible usage scenarios that Italian citizens might experience. We created a protocol to ensure consistency during each testing session. For each task, we evaluated efficiency (in terms of errors and time), effectiveness, and satisfaction. We tested 5 users for each scenario.

Based on user testing, we developed a redesign brief to make interacting with the Italian PA more engaging. This involves simplifying and prioritizing the information displayed with a clearer hierarchy, enhancing consistency in affordances like icons and patterns to guide users better, and creating a more structured information architecture to make app functionalities clear and easily accessible.

We refined the IO app's information architecture through tree testing. Initial testing revealed issues, so we conducted a second, more successful test. This led to a redesigned structure, with improvements to the wallet, settings, and notifications sections, along with the addition of a support section. We then created two wireframe versions and, after testing, combined the best features into a third version. The final test of this third version confirmed our design choices.

We designed the high-fidelity prototype using the Designers Italia design system, aiming to make the app more engaging and visually appealing. We then tested the redesigned app using the same protocol as before, with 5 regular users for each scenario. The redesigned app showed improvements in efficiency, effectiveness, and satisfaction.